CyTrack Privacy Policy

What this policy covers

Your privacy is important to us, and so is being transparent
about how we collect, use, and share information about you. This policy is intended
to help you understand:

Scope of this Policy

In this Policy, personal information means information relating
to an identified or identifiable natural person. An identifiable person is one
who can be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, and online
identifier or to one or more factors specific to his/her physical,
physiological, genetic, mental, economic, cultural or social identity. The use
of information collected through our Service shall be limited to the purpose of
providing the Service for which the customer has engaged.

This Privacy Policy covers the information we collect about you
when you use our products or services, or otherwise interact with CyTrack (for
example, attending CyTrack events), unless a different privacy policy is
displayed. This policy also explains your choices about how we use information
about you. Your choices include how you can object to certain uses of
information about you and how you can access and update certain information
about you. If you do not agree with this policy, do not access or use
our Services or interact with any other aspect of our business.

When we refer to "CyTrack," "we," or
"us" in this policy, we mean CyTrack, Intelligence Systems Pty Ltd.,
which controls the information CyTrack collects when you use the Services.
CyTrack offers collaborative tools, including our web, desktop, and mobile
products, which help you manage your customer experience solutions. We also own
and operate a number of websites and offer related services, like support. We
refer to all these products, together with our other services and websites as
"Services" in this policy.

Where we provide the Services under contract with an
organization (for example your employer), that organization controls the
information processed by the Services. For more information, please see Notice
to End Users below.

With the exception of Account Information (as defined below) and
other information we collect in connection with your registration of our
software, this Policy does not apply to our security and privacy practices in
connection with your access to and use of the software when used on premise.
These security and privacy practices, including how we protect, collect, and
use electronic data, text, messages, communications or other materials
submitted to and stored within the Services by You (“Service Data”), are referring
to any access of Services on our web sites or when using our software in its
Hosted Subscription model.

Customers of our software installed upon their own ‘on premise’
locations are solely responsible for establishing policies for and ensuring
compliance with all applicable laws and regulations, as well as any and all
privacy policies, agreements or other obligations, relating to the collection
of personal information in connection with the use of our Services by
individuals (also referred to as “data subjects”) with whom our customers
interact. If you are an individual who interacts with a business using our software
on their own on premise location, then you will be directed to contact our customer
for assistance with any requests or questions relating to your personal

We collect information under the direction of our customers
utilising our software on premise, and have no direct relationship with
individuals whose personal information we process in connection with our customers
use of our Services. If you are an individual who interacts with a customer using
our software and would either like to amend your contact information or no
longer wish to be contacted by one of our customers that use our software,
please contact the business that you interact with directly.

We may transfer personal information to companies that help us
provide our Services. Transfers to subsequent third parties for these purposes
are governed by the Service Agreements with our partners and suppliers.

What information we collect about you

We collect information about you when you provide it to us, when
you use our Services, and when other sources provide it to us, as further
described below.

Information you provide to us
  • Account Information: We collect information about you when you input
    it into the Services or otherwise provide it directly to us. We refer to
    any information described below as “Account Information” for the purposes
    of this Policy. By voluntarily providing us with Account Information, you
    represent that you are the owner of such personal data or otherwise have
    the requisite consent to provide it to us.
    • Account Registration and Profile Information: We collect information about you when you
      register for an account, create or modify your profile, set preferences,
      sign-up for or make purchases through the Services. For example, you
      provide your contact information and, in some cases, billing information
      when you register for the Services. You also may have the option of
      adding a profile photo, bio, and other details to your profile
      information to be displayed in our Services. We keep track of your
      preferences when you select settings within the Services.
    • Software Registration: We ask for and may collect personal information
      about you such as your name, address, phone number, email address,
      instant messaging ID, and credit card information, as well as certain
      related information like your company name and website name, when you
      register to access or utilize one or more of our Services (an “Account”).
      We also ask for and collect personal information such as an email address
      and a name or alias from any individual that you authorize to log into
      and utilize our Services in connection with Your Account.
  • Content you provide through our products: The Services include the CyTrack web,
    desktop and mobile products you use, where we collect and store content
    for the purpose of delivering required functions for our telephony
    applications and omni channel contact centre solutions including but not
    limited to
    • identification of customers (achieved by
      matching Caller ID to integration to customer CRM) for advanced customers
    • telephone numbers for creating outbound
      telemarketing campaigns
    • identification of customers when in a Web Chat
      (by asking for email address and name) and optional provision of chat
      transcript after end of communication
    • storage and retrieval of voice (and optionally
      screen) recordings for customer voice signature contracts and quality
      management of calls
    • Communication by SMS
    • Twitter social media integration providing telephone callback to the Twitter user generates collection of the users screen name, full name, the id of the tweet, and the text flow of the tweet
    • reporting of the call centre performance in both real time and historic form
    • Customer satisfaction surveys.
  • Content you provide through our websites: The Services also include our websites
    owned or operated by us. We collect other content that you submit to these
    websites. For example, you provide content to us when you provide feedback
    or when you participate in any interactive features, surveys, contests,
    promotions, activities or events.
  • Information you provide through our support
    : The Services also
    include customer support, where you may choose to submit information
    regarding a problem you are experiencing with a Service. Whether you
    designate yourself as a technical contact, open a support ticket, speak to
    one of our representatives directly or otherwise engage with our support
    team, you will be asked to provide contact information, a summary of the
    problem you are experiencing, and any other documentation, screenshots or
    information that would be helpful in resolving the issue.  Including in
    this support we may access your data for resolution purposes.
  • Payment Information: We collect certain payment and billing
    information when you register for certain paid Services. For example, we
    ask you to designate a billing representative, including name and contact
    information, upon registration. You might also provide payment
    information, such as payment card details, which we collect via secure
    payment processing services.
  • Cookies and Other Tracking Technologies: CyTrack and our third-party partners, such
    as our advertising and analytics partners, use cookies and other tracking
    technologies (e.g., web beacons, device identifiers and pixels) to provide
    functionality and to recognize you across different Services and devices. For
    more information, please see our Cookies and Tracking
    , which
    includes information on how to control or opt out of these cookies and
    tracking technologies.
  • CyTrack Partners: We work with a global network of partners
    who provide consulting, implementation, training and other services around
    our products. Some of these partners also help us to market and
    promote our products, generate leads for us, and resell our products. We
    receive information from these partners, such as technical contact
    information, company name, what products you have purchased or may be
    interested in, evaluation information you have provided, what events you
    have attended, and what country you are in.
  • Other partners: We receive information about you and your activities on and
    off the Services from third-party partners, such as advertising and market
    research partners who provide us with information about your interest in,
    and engagement with, our Services and online advertisements.
  • Attendee Information: We ask for and may collect personal information
    such as your name, address, phone number and email address when you
    register for or attend a sponsored event or other events at which any
    member of CyTrack participates.
  • Mobile Application: When you download and use our Services, we
    automatically collect information on the type of device you use, and
    operating system version.

How we use information we collect

How we use the information we collect depends in part on which
Services you use, how you use them, and any preferences you have communicated
to us. Below are the specific purposes for which we use the information we
collect about you.

  • To provide the Services and personalize your
    : We use
    information about you to provide the Services to you, including to process
    transactions with you, authenticate you when you log in, provide customer
    support, and operate and maintain the Services. For example, we use the
    name and picture you provide in your account to identify you to other
    Service users. Our Services also include tailored features that
    personalize your experience, enhance your productivity, and improve your
    ability to collaborate effectively with others by analysing the activities
    of your team to provide search results, activity feeds, notifications,
    connections and recommendations that are most relevant for you and your
    team. We may use your email domain to infer your affiliation with a
    particular organization or industry to personalize the content and
    experience you receive from our services.
  • For research and development: We are always looking for ways to make our
    Services smarter, faster, secure, integrated and useful to you. We use
    collective learnings about how people use our Services and feedback
    provided directly to us to troubleshoot and to identify trends, usage,
    activity patterns and areas for integration and improvement of the
    Services. We also test and analyse certain new features with some users
    before rolling the feature out to all users.
  • To communicate with you about the Services: We use your contact information to send
    transactional communications via email and within the Services, including
    confirming your purchases, reminding you of subscription expirations,
    responding to your comments, questions and requests, providing customer
    support, and sending you technical notices, updates, security alerts, and
    administrative messages. Depending on your service and settings, we send
    you email notifications when you or others interact on the Services. These
    communications are part of the Services and in most cases, you cannot opt
    out of them. If an opt out is available, you will find that option within
    the communication itself or in your account settings.
  • To market, promote, and drive engagement with the
    : We use your
    contact information and information about how you use the Services to send
    promotional communications that may be of specific interest to you,
    including by email and by displaying CyTrack ads on other companies’
    websites and applications, as well as on platforms like Facebook and
    Google. These communications are aimed at driving engagement and
    maximizing what you get out of the Services, including information about
    new features, survey requests, newsletters, and events we think may be of
    interest to you. We also communicate with you about new product offers,
    promotions and contests. You can control whether you receive these
    communications as described below under "Opt-out of
  • Customer support: We use your information to resolve
    technical issues you encounter, to respond to your requests for
    assistance, to analyse crash information, and to repair and improve the
  • For safety and security: We use information about you and your
    Service use to verify accounts and activity, to monitor suspicious or
    fraudulent activity and to identify violations of Service policies.
  • To protect our legitimate business interests and
    legal rights
    : Where required by
    law or where we believe it is necessary to protect our legal rights,
    interests and the interests of others, we use information about you in
    connection with legal claims, compliance, regulatory, and audit functions,
    and disclosures in connection with the acquisition, merger or sale of a
  • With your consent: We use information about you where you have
    given us consent to do so for a specific purpose not listed above. For
    example, we may publish testimonials or featured customer stories to
    promote the Services, with your permission.
  • Legal bases for processing (for EEA users): If you are an individual in the European
    Economic Area (EEA), we collect and process information about you only
    where we have legal bases for doing so under applicable EU laws. The legal
    bases depend on the Services you use and how you use them. This means we
    collect and use your information only where:

    • We need it to provide you the Services,
      including to operate the Services, provide customer support and
      personalized features and to protect the safety and security of the
    • It satisfies a legitimate interest (which is not
      overridden by your data protection interests), such as for research and
      development, to market and promote the Services and to protect our legal
      rights and interests;
    • You give us consent to do so for a specific
      purpose; or
    • We need to process your data to comply with a
      legal obligation.

    If you have consented to our use of
    information about you for a specific purpose, you have the right to change your
    mind at any time, but this will not affect any processing that has already
    taken place. Where we are using your information because we or a third party
    (e.g. your employer) have a legitimate interest to do so, you have the right to
    object to that use though, in some cases, this may mean no longer using the

  • How we share information we collect

    Third-Party Service Providers: We share information, including personal
    information, with our third-party service providers that we use to provide
    hosting for and maintenance of our Websites, application development, backup,
    storage, payment processing, analytics and other services for us. These
    third-party service providers may have access to or process your personal
    information for the purpose of providing these services for us. We do not
    permit our third-party service providers to use the personal information that
    we share with them for their marketing purposes or for any other purpose than
    in connection with the services they provide to us.

    Compliance with Laws and Law Enforcement Requests; Protection of
    Our Rights
    : In certain
    situations, we may be required to disclose personal information in response to
    lawful requests by public authorities, including to meet national security or
    law enforcement requirements. We may disclose personal information to respond
    to subpoenas, court orders, or legal process, or to establish or exercise our legal
    rights or defend against legal claims. We may also share such information if we
    believe it is necessary in order to investigate, prevent, or take action
    regarding illegal activities, suspected fraud, situations involving potential
    threats to the physical safety of any person, violations of our Service
    Agreement, or as otherwise required by law.

    Community Forums: The Websites may offer publicly accessible blogs, community
    forums, comments sections, discussion forums, or other interactive features
    (“Interactive Areas”). You should be aware that any information that you post
    in an Interactive Area might be read, collected, and used by others who access
    it. To request removal of your personal information from an Interactive Area,
    contact us at In some cases, we may not be able to remove
    your personal information, in which case we will let you know if we are unable
    to do so and why.

    With Your Consent: We may also share personal information with third parties when
    we have your consent to do so.

    • CyTrack Partners: We work with third parties who provide
      consulting, sales, support and technical services to deliver and implement
      customer solutions around the Services, including the CyTrack global
      partner network. We may share your information with these third
      parties in connection with their services, such as to assist with
      localized support, and to provide customizations.
    • Third-Party apps: You, your administrator or other Service
      users may choose to add new functionality or change the behaviour of the
      Services by enabling third party apps within the Services. Doing so may
      give third-party apps access to your account and information about you
      like your name and email address, and any content you choose to use in
      connection with those apps. If you are an administrator or contact listed
      on an account, we share your details with the third-party app provider
      upon installation. Third-party app policies and procedures are not
      controlled by us, and this privacy policy does not cover how third-party
      apps use your information. We encourage you to review the privacy policies
      of third parties before connecting to or using their applications or
      services to learn more about their privacy and information handling
      practices. If you object to information about you being shared with these
      third parties, please disable the app.
    • Links to Third-Party Sites: The Services may include links that direct
      you to other websites or services whose privacy practices may differ from
      ours. Your use of and any information you submit to any of those
      third-party sites is governed by their privacy policies, not this one.
    • Third-Party Widgets: Some of our Services may contain widgets
      and social media features, such as the Twitter "tweet" button.
      These widgets and features collect your IP address, which page you are
      visiting on the Services, and may set a cookie to enable the feature to
      function properly. Widgets and social media features are either hosted by
      a third party or hosted directly on our Services. Your interactions with
      these features are governed by the privacy policy of the company providing
    • Business transfers: We may share or transfer information we
      collect under this privacy policy in connection with any merger, sale of
      company assets, financing, or acquisition of all or a portion of the CyTrack
      businesses to another company. You will be notified via email and/or a
      prominent notice on the Services if a transaction takes place, as well as
      any choices you may have regarding your information.

    How we store and secure information we collect

    Information storage and security

    We use data hosting service providers to host the information we
    collect, and we use technical measures to secure your data. While we implement
    safeguards designed to protect your information, no security system is
    impenetrable and due to the inherent nature of the Internet, we cannot
    guarantee that data, during transmission through the Internet or while stored
    on our systems or otherwise in our care, is safe from intrusion by others. We
    will respond to requests about this within a reasonable timeframe.

    How long we keep information

    How long we keep information we collect about you depends on the
    type of information, as described in further detail below. After such time, we
    will either delete or anonymize your information or, if this is not possible
    (for example, because the information has been stored in backup archives), then
    we will securely store your information and isolate it from any further use
    until deletion is possible.

    • Account information: We retain your account information until
      you request to delete your account. We also retain some of your
      information as necessary to comply with our legal obligations, to resolve
      disputes, to enforce our agreements, to support business operations and to
      continue to develop and improve our Services. Where we retain information
      for Service improvement and development, we take steps to eliminate
      information that directly identifies you, and we only use the information
      to uncover collective insights about the use of our Services, not to
      specifically analyse personal characteristics about you.
    • Information you share on the Services: If your account is deactivated or disabled,
      some of your information and the content you have provided will remain in
      order to allow your team members or other users to make full use of the
      Services. For example, we continue to display comments and content you
      provided to community boards.
    • Managed accounts: If the Services are made available to you
      through an organization (e.g., your employer), we retain your information
      as long as required by the administrator of your account.
    • Marketing information: If you have elected to receive marketing
      emails from us, we retain information about your marketing preferences
      unless you specifically ask us to delete such information. We retain
      information derived from cookies and other tracking technologies for a
      reasonable period of time from the date such information was created.

    How to access and control your information

    You have certain choices available to you when it comes to your
    information. Below is a summary of those choices, how to exercise them and any
    limitations. We will respond to requests about this within a reasonable

    Your Choices:

    You have the right to request a copy of your information, to
    object to our use of your information (including for marketing purposes), to
    request the deletion or restriction of your information, or to request your
    information in a structured, electronic format. Below, we describe the tools
    and processes for making these requests. You can exercise some of the choices
    by logging into the Services and using settings available within the Services
    or your account. Where the Services are administered for you by an
    administrator you may need to contact your administrator to assist with your
    requests first. For all other requests, you may contact us as provided in the
    Contact Us on our web site.

    Your request and choices may be limited in certain cases: for
    example, if fulfilling your request would reveal information about another
    person, or if you ask to delete information which we or your administrator are
    permitted by law or have compelling legitimate interests to keep. Where you
    have asked us to share data with third parties, for example, by enabling a third-party
    solution, you will need to contact those third-party service providers directly
    to have your information deleted or otherwise restricted. If you have
    unresolved concerns, you may have the right to complain to a data protection
    authority in the country where you live, where you work or where you feel your
    rights were infringed.

    • Access and update your information: Our Services and related
      documentation give you the ability to access and update certain
      information about you from within the Service. For example, you can access
      your profile information in our support services. You can update your
      profile information within your profile settings.
    • Delete your information: Our Services and related
      documentation give you the ability to delete certain information
      about you from within the Service. Please note, however, that we may need
      to retain certain information for record keeping purposes, to complete
      transactions or to comply with our legal obligations.
    • Request that we stop using your information: In some cases, you may ask us to stop
      accessing, storing, using and otherwise processing your information where
      you believe we don’t have the appropriate rights to do so. For example, if
      you believe a Services account was created for you without your permission
      or you are no longer an active user, you can request that we delete your
      account as provided in this policy. Where you gave us consent to use your
      information for a limited purpose, you can contact us to withdraw that
      consent, but this will not affect any processing that has already taken
      place at the time. You can also opt-out of our use of your information for
      marketing purposes by contacting us, as provided below. When you make such
      requests, we may need time to investigate and facilitate your request. If
      there is a delay or dispute as to whether we have the right to continue
      using your information, we will restrict any further use of your
      information until the request is honoured or the dispute is resolved,
      provided your administrator does not object (where applicable). If you
      object to information about you being shared with a third-party app,
      please disable the app or contact your administrator to do so.
    • Opt out of communications: You may opt out of receiving promotional
      communications from us by using the unsubscribe link within each email,
      updating your email preferences within your Service account settings menu,
      or by contacting us as provided below to have your contact information
      removed from our promotional email list or registration database.
    • Send "Do Not Track" Signals: Some browsers have incorporated "Do
      Not Track" (DNT) features that can send a signal to the websites you
      visit indicating you do not wish to be tracked. Because there is not yet a
      common understanding of how to interpret the DNT signal, our Services do
      not currently respond to browser DNT signals. You can use the range of
      other tools we provide to control data collection and use, including the
      ability to opt out of receiving marketing from us as described above.
    • Data portability: Data portability is the ability to obtain
      some of your information in a format you can move from one service
      provider to another (for instance, when you transfer your mobile phone
      number to another carrier). Depending on the context, this applies to some
      of your information, but not to all your information. Should you request
      it, we will provide you with an electronic file of your basic account

    How we transfer information we collect internationally

    International transfers of information we collect

    We collect information globally and primarily store that
    information in Australia. We transfer, process and store your information
    outside of your country of residence, to wherever we CyTrack or our third-party
    service providers operate for the purpose of providing you the Services.
    Whenever we transfer your information, we take steps to protect it.

    • International transfers within CyTrack: To facilitate our global operations, we
      transfer information to Australia and allow access to that information
      from countries in which CyTrack has operations for the purposes described
      in this policy. These countries may not have equivalent privacy and data
      protection laws to the laws of many of the countries where our customers
      and users are based. When we share information about you within and among our
      operations, we make use of standard contractual data protection clauses.
    • International transfers to third parties: Some of the third parties described in this
      privacy policy, which provide services to us under contract, are based in
      other countries that may not have equivalent privacy and data protection
      laws to the country in which you reside. When we share information of
      customers in the European Economic Area or Switzerland, we make use of
      standard contractual data protection clauses, binding corporate rules for
      transfers to data processors, or other appropriate legal mechanisms to
      safeguard the transfer.

    Other important privacy information

    Notice to End Users

    Our products are intended for use by organizations. Where the
    Services are made available to you through an organization (e.g. your
    employer), that organization is the administrator of the Services and is responsible
    for the end-users and/or Service sites over which it has control. Please direct
    your data privacy questions to your administrator, as your use of the Services
    is subject to that organization’s policies. We are not responsible for the
    privacy or security practices of an administrator’s organization, which may be
    different than this policy.

    If you are a member of a team administered by an organization,
    or if you use an email address provided by an organization (such as your work
    email address) to access the Services, then the administrator of that team or
    the owner of the domain associated with your organizational email address (e.g.
    your employer) may assert administrative control over your account and use of
    the Services at a later date. You will be notified if this happens.

    Administrators can restrict your access to and privileges within
    the respective software the administrator controls. In some cases, administrators
    can also:

    • require you to reset your account password;
    • restrict, suspend or terminate your access to the
      Services or your account;
    • control your ability to edit, restrict, modify or
      delete account information;
    • change your account information, including
      profile information or the email address associated with your account;
    • access information in and about your account;
    • access or retain information stored as part of
      your account; and
    • enable or disable third-party apps, or other

    Please contact your organization or refer to your
    administrator’s organizational policies for more information.

    Our policy towards children

    The Services are not directed to individuals under 16. We do not
    knowingly collect personal information from children under 16. If we become
    aware that a child under 16 has provided us with personal information, we will
    take steps to delete such information. If you become aware that a child has
    provided us with personal information, please contact our support services.

    Changes to our Privacy Policy

    We may change this privacy policy from time to time. We will
    post any privacy policy changes on this page and, if the changes are
    significant, we will provide a more prominent notice by adding a notice on the
    Services homepages, login screens, or by sending you an email notification. We
    will also keep prior versions of this Privacy Policy in an archive for your
    review. We encourage you to review our privacy policy whenever you use the
    Services to stay informed about our information practices and the ways you can
    help protect your privacy.

    If you disagree with any changes to this privacy policy, you
    will need to stop using the Services and deactivate your account(s), as
    outlined above.

    Contact Us

    Your information is controlled by CyTrack Intelligence Systems
    Pty Ltd. If you have questions or concerns about how your information is
    handled, please direct your inquiry to CyTrack as set forth below :
    155 Varsity Parade,
    Varsity Lakes QLD 4227

    Cookies and Other Tracking

    We and our authorized partners may use cookies and other
    information gathering technologies for a variety of purposes. These
    technologies may provide us with personal information, information about
    devices and networks you utilize to access our Websites, and other information
    regarding your interactions with our Websites. For detailed information about
    the use of cookies in the Websites, please read and review our Cookie Policy
    found here.

    We partner with third parties to manage our advertising on
    other sites. Our third-party partners may also use technologies such as cookies
    to gather information about your activities on our Websites and other sites in
    order to suggest advertisements based upon your browsing activities and
    interests. If you wish to not have this information used for the purpose of
    serving you interest-based ads, you may opt-out by clicking here (or if located
    in the European Union you may opt-in the use of cookies, by clicking here).

    Web beacons, tags and scripts may be used on our Websites or
    in email or other electronic communications we send to you. These assist us in
    delivering cookies, counting visits to our Websites, understanding usage and
    campaign effectiveness and determining whether an email has been opened and
    acted upon. We may receive reports based on the use of these technologies by
    our third-party service providers on an individual and aggregated basis.

    We use Local Storage Objects (“LSOs”) such as HTML5 to store
    content information and preferences. Various browsers may offer their own
    management tools for removing HTML5 LSOs. Third parties with whom we partner to
    provide certain features on our Websites or to display advertising based upon
    your Web browsing activity use LSOs such as HTML5 and Flash to collect and
    store information. For further information on how to manage Flash LSOs please
    click here.


    As is true with most websites and services delivered over
    the Internet, we gather certain information and store it in log files when you
    interact with our Websites and Services. This information includes internet
    protocol (IP) addresses as well as browser type, internet service provider,
    URLs of referring/exit pages, operating system, date/time stamp, information
    you search for, locale and language preferences, identification numbers
    associated with your devices, your mobile carrier, and system configuration
    information. Occasionally, we connect personal information to information
    gathered in our log files as necessary to improve our Websites and Services. In
    such a case, we would treat the combined information in accordance with this


    We collect analytics information when you use the Websites
    to help us improve them. We may also share anonymous data about your actions on
    our Websites with third-party service providers of analytics services.

    Social Media Widgets:

    The Websites include social media features, such as the
    Facebook Like button which may collect your Internet protocol address, which
    page you are visiting on the Websites, and may set a cookie to enable the
    feature to function properly. Social media features and widgets are either
    hosted by a third party or hosted directly on the Websites. Your interactions
    with these features are governed by the privacy statement of the companies that
    provide them.

    Cookie Policy

    1. Intro

    This Cookie Policy (“Policy”) explains that we believe in
    being open and clear about how we use your information. In the spirit of
    transparency, this Policy provides detailed information about how and when we
    use cookies on our Websites. For the purposes of this Policy, the term,
    “Websites”, shall refer collectively to as
    well as the other websites that CyTrack Intelligence Systems Pty Ltd.
    (“CyTrack”) operates and that link to this Policy.

    2. Does CyTrack use Cookies?

    Yes. CyTrack and our marketing partners, affiliates, and
    analytics or service providers use cookies and other technologies to ensure
    everyone who uses the Websites has the best possible experience.

    3. What is a Cookie?

    A cookie is a small text file that is placed on your hard
    drive by a web page server. Cookies contain information that can later be read
    by a web server in the domain that issued the cookie to you. Some of the
    cookies will only be used if you use certain features or select certain
    preferences, and some cookies will always be used. You can find out more about
    each cookie by viewing our current cookie list below. We update this list
    quarterly, so there may be additional cookies that are not yet listed. Web
    beacons, tags and scripts may be used in the Websites or in emails to help us
    to deliver cookies, count visits, understand usage and campaign effectiveness
    and determine whether an email has been opened and acted upon. We may receive
    reports based on the use of these technologies by our service/analytics
    providers on an individual and aggregated basis.

    4. Why does CyTrack use

    When you visit our Websites, we may place a number of
    cookies in your browser. These are known as First Party Cookies and are
    required to hold session information as you navigate from page to page within
    the website. For example, we use cookies on our Websites to understand visitor
    and user preferences, improve their experience, and track and analyse usage,
    navigational and other statistical information. You can control the use of
    cookies at the individual browser level. If you elect not to activate the
    cookie or to later disable cookies, you may still visit our Websites, but your
    ability to use some features or areas of the Websites may be limited.

    5. How to disable Cookies

    You can generally activate or later de-activate the use of
    cookies through a functionality built into your web browser. To learn more
    about how to control cookie settings through your browser:

    Click here to
    learn more about the “Private Browsing” setting and managing cookie settings in

    Click here to
    learn more about “Incognito” and managing cookie settings in Chrome;

    Click here to
    learn more about “InPrivate” and managing cookie settings in Internet Explorer;

    Click here to learn
    more about “Private Browsing” and managing cookie settings in Safari.

    If you want to learn more about cookies, or how to control,
    disable or delete them, please visit for
    detailed guidance. In addition, certain third party advertising networks,
    including Google, permit users to opt out of or customize preferences
    associated with your internet browsing. To learn more about this feature from
    Google, click here.

    Many jurisdictions require or recommend that website
    operators inform users/visitors as to the nature of cookies they utilize and,
    in certain circumstances, obtain the consent of their users to the placement of
    certain cookies.

    The Websites include third party social media features, such
    as the Facebook Like button, and third-party widgets, such as the ‘Share This’
    button or interactive mini-programs that run on the Websites. These features
    may collect your IP address, which page you are visiting on the Websites, and
    set a cookie to enable the feature to function properly. Your interaction with
    these features is governed by the privacy policy of the third-party company
    providing it.

    We may use any of the following categories of cookies on the
    Websites as detailed below. Each cookie falls within one of the four following

    Cookie NameProviderPurposeExpiry
    1) Necessary
    Wfvt_WordfenceCookie set by Wordfence Security WordPress plugin which notes information about your general geographic location to improve website security.Session
    test_cookieDoubleClick Ad Services/ GoogleUsed to check if the user’s browser supports cookiesSession
    _zendesk_sessionZenDeskHold session information for root access applications.Session
    _zendesk_shared_sessionZenDeskHolds session information for sharing across Zendesk applications.Session
    _help_center_sessionZenDeskSessions for Support Portal Guide.Session
    _zendesk_authenticatedZenDeskAuthenticates a user when logged inSession
    ASP.NET_SessionIdCyTrackChat toolSession
    2) Preference
    _zendesk_cookieZenDeskArbitrary, non-PII settings usually for preferences20 years
    3) Statistics
    _gaGoogleGoogle Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.2 years
    _gidGoogleGoogle Analytics: Used to distinguish users from one another.Session
    _gatGoogleGoogle Analytics: Used to throttle request rateSession
    4) Marketing
    NIDGoogleGoogle ad personalisationBrowser session to 6 Months
    IDEDoubleClick Ad Services/ GoogleUsed to identify a browser for advertising purposes and tracking performance and preferences.2 Years
    6. Cookies Subject to Change

    The content of this Policy is for your general information
    and use only. These cookies are subject to change without notice. You
    acknowledge that this information may contain inaccuracies or errors and is
    subject to change and we expressly exclude liability for any such inaccuracies
    or errors to the fullest extent permitted by law.

    8. Updating This Policy

    If there are any material changes to this Policy, you will
    be notified by the posting of a prominent notice on our Websites prior to the
    change becoming effective. We encourage you to periodically review this page
    for the latest information on the Policy. Your continued use of the Websites
    constitutes your agreement to be bound by such changes to this Policy. Your
    only remedy, if you do not accept the terms of this Policy, is to discontinue
    use of and access to the Websites.

    Last updated 12 May 2018