CyTrack & Panasonic North America announce partnership

January 24, 2018

CyTrack and Panasonic Corporation of North America today announced a strategic alliance to offer the CyTrack Customer Experience Solutions, a suite of contact centre solutions designed to provide customers with powerful insight, reports around system performance, service levels and staff efficiency, and communication integrations for SMS, chat and voice tools. The relationship allows for seamless integration between CyTrack’s Customer Experience technology and Panasonic’s business communication servers, allowing businesses to respond efficiently to customers across a broad range of channels.

Leveraging a user-configurable interface, businesses can set targets or thresholds, track performance in real-time and better predict key business outcomes by leveraging actionable data from these solutions. The combined package delivers powerful metrics that help businesses increase productivity and customer service, grow profitability by tracking and controlling costs and improve employee accountability. CyTrack Customer Experience Solutions are available in software and hardware models through Panasonic’s authorised unified communications distributors and are compatible with Panasonic business communication servers.

In today’s fast-paced business landscape, companies require elevated services and experiences, enabling them to swiftly and professionally respond to customers across a number of channels, including voice, chat and SMS,"

said Oliver Bodden, product manager of unified communications at Panasonic System Communications Company of North America. Oliver went on to say, "We’re proud to partner with CyTrack to deliver actionable measurement tools and real-time information paired with best-in-class telephony systems that will improve efficiency and performance for our customers, ensuring they better measure key business metrics and meet their unified communications goals."

According to Forrester, 72 percent of businesses say that improving customer experience is their top priority yet customers increasingly demand better, faster and more efficient customer service,"

said Nick Milan, Managing Director of CyTrack. "We have a successful partnership with Panasonic in many areas around the world including Asia, Middle East and Europe and we now look forward to delivering results for customers and the partner network in North America."