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CyReport Business Intelligence (CyReport BI)

CyTrack has been developing Call Accounting Systems since 1996, CyReport BI is our new release using the latest in technology to deliver business performance reporting.

Features

NEW Web-Based Client

CyReport BI runs in your internet browser, therefore enabling you to access your reporting needs anywhere in the world or of course just in your office. Since CyReport BI is just a web based interface this means no complex installation procedures or updates. We have made it look just like Outlook too, so it’s a simple and recognisable interface we are all familiar with. 

For a preview please click here

NEW Subscription System

With the Subscription Service you can now easily schedule your favourite reports to be run on a specific date and time. Simply setup reoccurring subscriptions and have them emailed or printed for you on your schedule .

NEW Dashboard & Alert Management Centre

NEW Dashboard & Alert Management Centre Whether you need Telephone Call Accounting statistics, or Call Centre Real Time information for a wallboard, CyReport BI Dashboard has the answer. A user-configurable interface that lets YOU control what YOU want to see. You design your own business intelligence centre and then create thresholds and targets. It is simple to use and it gives you complete control on how you are alerted when those targets are reached! To see a demo on the Dashboard & Alert Management Centre click here.

NEW Integrated Voice Recording

CyReport BI gives you the control to run reports and then listen to the associated calls voice recordings. Now you can search for a voice recording on any of the parameters in CyReport BI and then simply click on the recording icon to listen to the recorded conversation straight from CyReport.

Click here for a preview and also advance view of our CyRecord Coach due for release soon !

* Note that CyRecord is required for Integrated Voice Recording

NEW SQL Reporting Services - No more Crystal Reports

CyReport BI has said goodbye to Crystal Reports and is now based on SQL Reporting Services, this has created a “new look” and has enhanced the speed and efficiency of reporting . CyReport Business Intelligence has over 134 reports, enabling you to have the finger on your business in every aspect. When CyReport is utilised in conjunction with applicable CyTrack Unified Communications and Unified Contact Centre applications, your business is accessing the latest in technology solutions for Business Intelligence, delivering real-time alerting as well as trend reporting.

NEW Reports CRM/Database Integration

CyReport BI now allows you to import common contacts from your CRM or customer database and have them matched up and included in your call reports. No more trying to figure out who a number belongs to - as it will be listed right there in the report ! Furthermore our search filters allow you to search by contacts name for more intelligent and simple report analysis

NEW CyReport Gateway

CyReport BI is released with a gateway that provides any 3rd party developer the means to integrate with CyReport, extract information they require and create their own customized reports or data portals. The Gateway is included at no extra cost. Just ask our sales or support teams for the Gateway documentation if you wish to work with it.

Back to CyReport Main Page

Further Reference

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