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Highlights and Events

As available, this site will be updated with archived details of Press Releases, Events Shows present and Product Information Updates.

Sep 2009 - CyTrack & Microsoft builds relationships for Call Centres !

Sep 2009 - CyTrack exhibiting at the Microsoft Australia Partner Conference
- Gold Coast - Stand #6

CyTrack is exhibiting once again at the Microsoft Annual Partner Conference this year held in our hometown the Gold Coast ! We will be building on our show plan from the WorldWide Conference in New Orleans. So we will be showing our new CyReport Business Intelligence Solution featuring its new architecture in SQL Reporting Services and using Web Client and also new features including subscription and scheduling of reports, integrated voice recording search and replay, the CyReport Business Intelligence Dashboard and Alert Management tool and finally the CyQ Unified Queue for Call Centres !

Aug 2009 - Distribution Central Unifies with CyTrack !

"Distribution Central provides a range of leading data technology solutions that are complemented by Unity Systems’ voice portfolio including Avaya and Alcatel-Lucent. We recognise the importance that the CyTrack solutions play in integrating voice technology with data technology to provide business benefits and efficiencies,” said Nick Verykios, Sales & Marketing Director, Distribution Central.

Jul 2009 - CyTrack exhibiting at the Microsoft World Wide partner Conference -
New Orleans - Stand 808

The Microsoft Worldwide Partner Conference (WPC) is an annual gathering that provides the partner community with a forum to learn about the latest Microsoft programs, strategies, and cutting-edge technologies. Connect with thousands of decision-making partners and Microsoft executives — and prepare to take advantage of new business opportunities, innovative solutions, and overall new business development strategies. Everything you need to succeed in an ever-changing economy

Nov 2008 - CyTrack Sales & Support Centre opens in Auckland

Building on our business in New Zealand, CyTrack has opened a sales and support centre to increase services to our partner and clients on a local basis

• Local Pre-Sales Technical Support
• Local Project Management, Deployment and Training Services
• Local After Sales Technical Support and Liaison
• Local Sales and Technical Training Centre

Aug 2008 CyTrack exhibitor and sponsor at the Australia Partner Conference held at Port Douglas

SMS SMS SMS from Everywhere to Anyone Anyhow with CyTrack!

Coming soon !  CyTrack is adding SMS functionality to all modules with additional features available on release to all CyTrack present and new users at no extra charge !  To activate, just contact CyTrack and sign up for our SMS Gateway service with competitive rates and addd SMS capability to all your business processes !

• SMS using CyDesk to and from your colleague CyDesk user and CRM and Outlook contacts.
• SMS from CyReport on certain report condiitons or alerts.
• SMS to CyQ customers can SMS to be put in a queue for a call-back
• SMS campaign -use CyCall to send bulk SMS to your customers and prospects.
• SMS IVR-Use CyLive with SMS to confirm transactions or return passwords and account information.
• SMS Anyone from Everyone and Anyhow

CyTrack SMS is schedules for release 01 Aug 08 - contact sales for more details

May 20th 2008 CyTrack Exhibits at CeBIT Australia 2008 as a Consensus Winner

May 2008 saw CyTrack invited to an honoured section in Austrades Export Alley as a Consensus Awards winner.  The show was a great success with many of our clients and partners visiting us on the stand as well as many new potential business opportunities being revealed.

APR 08 - CyTrack Launch Asia Office in May 08

I'am most excited to update our Asia partner with our imminent plans to open our Asia Support hub office to be based in Jakarta, Indonesia in May 2008 and our specially formed team for Asia Support and Business Developments

http://www.cytrack.asia/

Farley Kang - Director Technical Services South Asia
B.Sc Information Technology Curtin University of Technology, Perth, Australia
MTN (technology Management) University of NSW, Sydney, Australia
fkang@cytrack.com

Farley has been appointed as Director Technical Services South Asia. Farley has been employed with CyTrack since 2005 as a key technical support and services member of the team. Farley will be relocating to Jakarta and will be responsible for management of Business Development and our Technical Services team for SE Asia with the following services provided locally for our Asian partners:

• Local Pre-Sales Technical Support.

• Local Project Management, Deployment and Training Services

• Local After Sales Technical Support and Liaison

FEB 08 - CyTrack Launch in Thailand with LG-Nortel Thailand

CyTrack announces our latest International Partner LNSC (LG-Nortel Thailand) based in Bangkok.  "We are very excited about the market in Thailand and the opportunities we see for our products and solutions integrated with the LG-Nortel platform in the Kingdom" says Nick Milan Managing Director of CyTrack. 

Jan 08 - CyTrack accredited as Microsoft Gold Certified Partner

Jan 2008 - CyTrack are proud to have gained accreditation as a Gold Certified Microsoft Partner for ISV/Software Solutions. 

Nov 07 - CyTrack Exhibitor at Bangkok ICT Expo Thailand

CyTrack exhibited live at the Bangkok International ICT Expo  - Nov 16- 20 - Challenger Halls 2-3, IMPACT Exhibition and Convention Centre, Muang Thong Thani, Bangkok, Thailand. 

Oct 07 - CyTrack Sponsor at LG-Nortel Global Conference Thailand

CyTrack was a invited sponsor and presenter at the Oct 07 LG-Nortel Global Distributor Conference, with the theme of 'Share the Spirit' held at Koh Samui Thailand.  The event was an outstanding success with over 20 countries represented.  LG-Nortel's Distributor for Australia, Aria Communications took the prize of distributor of the year. 

Oct 07 - CyTrack Exhibiting at Microsoft Convergence 2007 - Copenhagen

Copenhagen 23–25 October 2007 was the site for Microsoft Convergence 2007 . CyTrack were present as a sponsor and exhibitor.  We were very excited about the huge amount of interest in our solutions for Microsoft integration and at the event launched our new applications for integration with 'Titan' the latest version of Microsoft Dynamics CRM.

CyDesk™ achieves Windows Vista certification - Aug 07

Aug 07 CyDesk™ has received Windows Vista Certification.  "We have been very pleased with the process which has included a complete update of all our development environment to the latest Visual Team Studios 2005" said Mark Hammans R&D Manager.

Aug 07 - CyTrack Exhibiting at Microsoft ANZ Partner Conference 2007

Once again magnificent Hamilton Island hosts the biggest Microsoft business event for Partners. While learning about the future vision of Microsoft take the opportunity to see the range of CyTrack Solutions integrated with Microsoft Applications and Microsoft CRM working live on a connected CTI enabled telephone system. 

CyDesk™ is the new CyPhone™

Previously called CyPhone™ CyDesk™ is the new CyPhone™ ! CyDesk™ has evolved - CyDesk™ is not just a softphone, CyDesk™ is your personal desktop link to all your communications, the new evolution of CyPhone™ is called CyDesk™. Some of our materials are still in transition so please be aware references in materials still not updated to CyPhone™ are now CyDesk™

Capstan Communications congratulates CyTrack on Consensus Awards with UK Launch

Read more ....

MAR 07 - CyTrack wins Consensus ANZ Software Awards 2007 !

CyTrack announced winner of Consensus Awards 2007 the only independently judged Awards for Australia and New Zealand  - sponsored by Microsoft and IBM !

The Consensus Software Awards are the only independently judged Awards for Australian and New Zealand designed and developed software. Each year Consensus invite some of Australia and New Zealand's most respected industry professionals to join our judging panels. By applying the pre-defined judging criteria the panels award recommendations each year based on merit where the best rise to the top. The Awards are recognised and endorsed by government and leading industry bodies. Winners and finalists benefit from industry and general media exposure throughout the competition and are invited to use the 'Endorsed by Consensus' certification scheme to further promote the quality of the product or service.

Letter from John Howard Prime Minister Australia 2007

MAR 07 - CyTrack launches European Distributors at CEBIT 2007 Hannover Germany

CyTrack launches into UK and Ireland markets at CeBIT 2007 awarding distribution of our product ranges and services to engage with our international partners in UK and Ireland.

Capstan Communications a UK company based in Horsham, West Sussex, UK

GoldStar Telecommunications (Irl) Ltd a company based in Cork, Ireland.

MAR 07 - CyTrack Exhibits at CEBIT 2007 Hannover Germany

CeBIT is the world's largest trade fair showcasing digital IT and telecommunications solutions for home and work environments. The key target groups are users from industry, the wholesale/retail sector, skilled trades, banks, the services sector, government agencies, science and all users passionate about technology. 

CyTrack exhibited all our products at the LG-Nortel stand at CeBIT Hannover 2007

OCT 06 - CyTrack Exhibits at Microsoft Convergence 2006 EMEA

CyTrack recently exhibited at Convergence 2006 EMEA - the best place to learn how Microsoft Dynamics can benefit your business; and an unprecedented opportunity to meet with over 2000 of the key decision makers in the sphere of business management solutions. 

It was held in Germany, 6–8 November 2006 at the International Congress Centre Munich.

MAY 06 - CyTrack Exhibiting at Microsoft ANZ Partner Conference 2006

Join us on magnificent Hamilton Island for the biggest Microsoft business event for Partners. While learning about the future vision of Microsoft take the opportunity to see the range of CyTrack Solutions integrated with Microsoft Applications and Microsoft CRM working live on a connected CTI enabled telephone system.  For more details on The Microsoft ANZ Partner Conference click here.

Nov 2005 - CyTrack at Sage Evolve Conference

Evolve 2005, is Sage Australia's inaugural partner conference bringing together all the Sage operating companies in Australia and New Zealand including Sage ACCPAC, Sage ACT, Sage Handisoft, Sage MicrOpay, Sage Pastel and Sage Timberline.

For the first time ever, business partners of the Sage Group of Companies in Australia, New Zealand, Fiji & PNG can come together under the one roof to develop new skills, learn about new and exciting products while getting the opportunity to network with one another. In addition, Evolve 2005 allows the Sage Group of Companies to showcase the many benefits that our diverse product range has to offer. With the benefit of local understanding and insight, Sage provides software and services that are relevant, practical and useful for the demands of today's business environment. These include accounting, payroll and HR, CRM, tax practice and fixed asset management software, as well as a range of specialist applications for manufacturing and distribution, construction, real estate, accounting and not-for-profit organisations.  

Maximizer chooses CyTrack for Telephony Integration

Maximizing Customer’s CRM with integrated Telephony !

International award winning company, Maximizer Software Pty Ltd™,, one of the original founders in Customers Relationship Management and COntact Management software, announce a new partnership with established telephony an call centre business communications software specialists, CyTrack® Technologies Ltd.

"CyTrack Technologies solutions are well suited to our base, providing high value, cost effective integrating solutions designed specifically for the convergence of telecommunications and Maximizer. The addition of CyTrack Technologies solutions strengthens and expands the available solutions though our global Technology Alliance Program which gives our customers access to highly knowledgeable and quality service providers ready to respond to a diversity of needs"
says Managing Director of Maximizer Australia, Mr Frank Hung.

Press Release

CyTrack Releasing CyDesk™ .NET in Q3 2005

1. Microsoft sees this strategy as the future. CEO Steve Balmer has said that they are “betting the company” on it. As such, Microsoft will devote most of its future research and innovation to it. While the existing technologies work now, they will be increasingly cut off from future advances as Microsoft concentrates on the new platform.

2. As well as providing a pathway to the future, hitching ourselves to .NET also has more immediate benefits.

• Reliability – .NET handles many of the issues that have traditionally added instability to software. For example, however well a program is written it can still lose memory and Windows resources, and with existing technology it is impossible to reclaim them. This can cause the process to run progressively slower as it juggles ever fewer resources. .NET gets round this by directly managing these resources, releasing them automatically when required.

• Portability – .NET applications run in their own virtual machine (the “.NET Framework”), isolating those applications from the underlying operating system. This eliminates the problems associated with upgrading to new versions of Windows, or other changes to the PC environment, such as installing new 3rd party software. It will also ease transition of applications from desktop PCs onto other devices, such as personal digital assistants (PDAs) and mobile phones. Any device-specific differences will be confined to the version of .NET running on that device, minimising or removing the need to specialise an application for a particular host.

•  Performance – Existing software is pre-compiled into an immutable executable before being deployed. This means that the entire source must be compiled and loaded into memory at run-time, even those parts of the application that will never be used. The .NET Framework compiles at run-time, using “just-in-time” compiling. Code that is not used will never be activated. This minimalist approach improves performance by reducing the resources needed by an application, and in doing so, leaves more for other processes.

• Simplified deployment – Different versions of .NET-based software can run simultaneously on the same machine. Each application is ‘signed’ with the version of .NET with which it was built. This prevents the problems associated with synchronising applications with their attendant DLLs (“DLL hell”). Applications can even be upgraded while running. Less use is made of the Windows Registry when installing .NET software.

• Security – The .NET Framework can collect evidence about the origin and author of an application. The .NET Framework run-time environment can then combine that evidence with administrator-set or default security policies to make fine-grained decisions about whether to run that application or enable it to access a particular resource. It can even "negotiate" with the application, for example, denying it the permission to write to a protected directory and enabling the application to choose whether it will run, given that it has been denied that permission.

Product Overview

• CyDesk.NET
• Release Projected February 2005
• For full product functionality click here

If you are an existing or new Client or Business Partner, and would like further information on CyDesk.NET please don't hesitate to contact us.

CyTrack Partner Training Programs


We provide a range of training programs suited to our Partners and skills-transfer our own Project Management and Installation Programs - complete optionally with all our own quality documentation.

CyTrack Partner Technical Training Programs
 

All our products are supported and we have developed each course with two Phases:

• Phase 1 - Usually 1-2 hours max per product suite and designed for installation technicians who will be trained to a level to attend site and install CyTrack Products, test that the PABX integration and/or initial installation is complete and leave the installation ready for configuration and training by a Phase 2 Approved Specialist.
  
• Phase 2 - Usually 4 hours + per product suite and will train partner installation specialists in all features of CyTrack Product Ranges for full configuration and administrational skills including train the trainer levels for product hand over to the client.
• Phase 3 - 1-2 Hours focussing on Troubleshooting and First Level Support details.

CyTrack Partner Sales Training Course
 

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