CyRecord and Skype For Business logos

A new way – unifying two great business communication solutions

Utilise the power and flexibility of the cloud with Microsoft’s Skype for Business™ combined with our own CyTrack cloud based Customer Experience (CX) Solution Suite™. These two great business communication solutions are brought together to ensure productive, collaborative sessions with voice, text, chat, web and social media, combining video and desktop sharing.

At the heart of great teams is great communication

Connect your teams with the experience they love, in the Microsoft Office applications they use every day. You can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Instantly transform your business and boost your customer experience to new levels.

Customer Experience (CX) Solution Suite works with Skype for Business, bringing the power of omni-channel communications within the reach of every business. With no expensive capital outlay, now you can stay competitive and relevant in today’s fast-moving technology driven world.

Skype For Business works seamlessly with Office 365

Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware along with the associated maintenance costs. Because Skype for Business is integrated into Office 365, your system is always up to date with state-of-the art features.

Over 23 million businesses already enjoy Microsoft Office 365 subscriptions, which now includes Microsoft Skype for Business.

For all your conversations

Easily transition from your old system to Skype for Business and benefit from advanced voice features. Answer, transfer, hold, and resume calls with just a touch. Instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.

Reach people easily, when you need them, with a single click from your contact list in Skype For Business, CyDesk with Outlook, or any integrated CRM or database.

Transform your call. Connect, communicate, and collaborate with colleagues, consumers, other businesses, friends and family with voice, IM or video conference. Share your desktop or present a whiteboard.

Boost your Customer Experience

The CyTrack CX Solution Suite is a modular range of customer experience applications. These can be delivered individually or integrated together for a complete business solution.

Instantly transform your business and boost your customer experience to new levels

By integrating our solutions with your CRM, you can respond swiftly and professionally to your customers across a broad range of channels. Communicate in any way they choose, connecting them to the right person and having accurate information to hand.

Across all your devices from anywhere

Connect with your team anywhere using our mobile apps across Windows, iOS and Android. Make and receive business calls in the office, at home, or on the road, using your business number on your smartphone, tablet, PC, or desk phone. With Office 365, your calls come to you.

Complete meeting solution

Bring remote participants into meeting spaces of all sizes with Skype for Business Room Systems and Surface Hub. Work like you are all in one room, even when you are not. From collaborative team sessions to large broadcasts or dialling into a conference using your phone, Skype for Business is designed for all your meeting needs.

  • Host online meetings with audio, HD video, and web conferencing over the Internet.
  • Enable attendees to join Skype for Business from any telephone by dialling a local access number, and dial out from a meeting to add others when needed.
  • Join meetings with a single touch or click from the smartphone, tablet, or PC of your choice.
  • Meet with up to 250 people – even if they’re not on Skype for Business. All they need is a phone or internet connection.

Get started today

Contact CyTrack and let one of our experts talk to you about how Skype For Business and CyTrack CX Solution Suite will benefit your business.