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Overview

All our modules include SMS functionalities, whether for customer service such as SMS Call-Me, Tele-Marketing SMS bulk-out, SMS system alerts for administrators, or SMS to and from your desk to clients, partners and team members. It’s quick, easy and manageable.

CySMS™ provides efficient and directed means of communicating with your partners and clients via SMS.

Key Business Benefits

• SMS from your desktop to team colleagues out on the road - simply from your desktop

• Reach all your clients with SMS marketing mail-outs directly from your database or CRM

• Create Auto-Callbacks from SMS responses

• Route SMS replies and requests to service & sales staff according to skills, using our skills based routing functionality

Main Features

• Add SMS functionality to your CyTrack modules

• Integrates with most CRM packages (requires CyDesk)

• SMS Message editor

• Standard Message Templates management

• Bulk SMS from CyCall™ & option to link replies to call backs via our CyQ™ Multimedia Inbound Call Centre

• Inbound SMS Queue Management & Routing with CyQ™

• SMS alerts via CyQ™ and CyReport™

• Customised functionality and services on request

• Server based SMS solution

• Only requires an Internet connection

• Simple monthly billing plans

• Aggressive rates for small to bulk users

• Usage & Billing Reports available

Further Reference