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What are Business Intelligence (BI) applications? The CyTrack BI suite is a set of applications that deliver historic and current information on business communications, supporting better business analysis and decision making.
All businesses need to live
by the laws of efficiency, speed and great customer service. Creating
exceptional value with the highest effectiveness is the goal. The old
adage of ‘what gets measured gets managed’ continues to apply today and
it is through measuring performance that businesses can ensure they meet
these critical benchmarks.
CyReport consists of 4 specific solutions
CyReport™ provides your business with the means to collect, report and analyse on your telephone system. From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport™ provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from.
- CyReport Limited/Premier/Ultimate - SQL based data warehouse & reporting service that stores and reports on information collected from telephony platforms, contact centres and other CyTrack applications such as CyDesk and also voice recording with CyRecord.
- CyReport ACD - integrates with select telephony platform Automatic Call Distribution (ACD) systems, providing real time statistics on agents & queue groups. The powerful CyReport SQL database enables access to a wide range of Telephone Call Accounting and ACD Reports.
- CyReport Hospitality - a vertical solution for the hospitality industry that provides a simple hotel/motel front desk interface for check-in/check-out and bill preview. Additional features provide for miscellaneous charges and custom rating of calls per customer segment.
- CyReport Service Bureau – a vertical solution for
the serviced office environment that enables reporting & billing for
multi-tenanted physical & virtual office environments
CyReport ACD, Premier &
Ultimate are also equipped with the Business Intelligence
Dashboard -
a web based, real time dashboard screen and threshold
alerting service that is user configurable.
When CyReport is utilised
in conjunction with applicable CyTrack
Unified Communications and
Unified Contact Centre applications, your business is accessing the
latest in technology solutions for
Business Intelligence, delivering
real-time alerting as well as trend reporting.
Key Business Benefits
- Measure and Improve Staff Efficiency, Productivity & Customer
Service
- Increase Profitability by Tracking & Controlling Telecom Costs
- Better Profitability through Accurate Customer/Project Billing
- More Accountability due to Divisional Cost Allocation
- Better KPI Management leading to Enhanced Contact Centre Service Levels
- Increase Customer Loyalty & Satisfaction by Automating Serviced Office Operations & Billing Functions
- Manage youer Key Business Metrics better by utilising a configurable web based Business Intelligence Dashboard with real time indicators & alerts
Main Features
- Service/Performance Monitoring
- Powerful Business Intelligence Suite for reporting, analysis and escalations
- Compatible with most telephony platforms
- Web based client
- SQL database architecture & SQL Reporting Services reports architecture
- Powerful Carrier Tariff interface
- Directory and Information Services
- Serial & IP call logging
- Over 200 powerful reports for system performance, service levels, grades of service and agent/team evaluation
- Integration to other CyTrack modules & third party applications
• Automatic Scheduling of reports to print, email or file (CSV, PDF, Excel) - Self Configurable web Dashboards with real time graphs, speedometers and charts including multimedia alerts to screen, e-mail or SMS based on thresholds
- Logging, reporting and playback of optional CyRecord™ call recordings
- Multi-user and Multi-site Support
- Account Code Tracking for Project/Item Billing
Whether you need Telephone Call Accounting statistics, or Call Centre Real
Time information for a wallboard, CyReport BI Dashboard has the answer :a user-configurable interface that lets YOU control what YOU want to see. You design your own business intelligence centre and then create thresholds and targets. It
is simple to use and it gives you complete control on how you are alerted when those targets are reached!
for more detail please read CyReport Brochure.
Play a sound, change a colour,
flash, email or SMS an alert to your selected recipients !
- User Configurable
- Desktop or Web Browser based for operation anywhere
- Create unlimited profiles/layouts
- Figure, Grid, Bar, Pie, Speedo, Real Time graphs
- Ticker Tape with configurable settings for team messages Set Targets/Tresholds against statistics and choose alert methods
- Alerts by sound, colour, email and SMS (requires CySMS)
- Data farm of statistics from CyReport, CyRecord, CyQ, CyCall or CyLive according to applications installed
- Can be configured to external databases for additional data presentation
Further Reference
Click here to print this page
Click here to request further product documentation and details from
our team
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Brochure
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