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Solutions Unified Communications Contact Centre Solutions Business Process Automation Business Intelligence Solutions Customer Self Service Customer Service Surveys Cloud Agnostic Products CyTrack Solution Schematic CyTrack Products Suite CyTrack Technology Connections CyReport CyDesk CyCC CyConsole CySocial CyChat CySMS CyLive CyCall CyRecord -
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Technology Community - for customers Technology Community - for partners Request to become a Technology Member Our Customers - a Global Snapshot Integrate to your Technology Integrate to your Microsoft Technology Integrate to your Avaya Technology Integrate to your Panasonic Technology Integrate to your Cisco Technology Integrate to your Preferred Technology Connect Yourself
Integrate to your Technology - Software Integration Kits - Business Process Automation - CyDesk - Business Intelligence Reporting - Customer Service Survey Tool - CyTrack Contact Centre Solutions - Cloud Agnostic - CyTrack Products Suite - CyTrack Solution Schematic - CyTrack Technology Connections
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CyRecord— Voice Recording Get your Facts Right ! CyRecord is a powerful and flexible Voice Recording Solution with optional integration to desktop applications such as Outlook , your Customer Relationship Management System (CRM), Database, Access and many other Windows Based Applications. Features include Record on Demand, Random, Full Time recording or Record by agent entered call category. CyRecord includes optional business process rules and categorisation of recordings by completion code.
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Deliver Voice Recordings with your Data Reports ! For unique and centralised Business Intelligence—integrate voice recording and playback into one solution with our CyReport application. Voice recordings are linked to the data reports and you can simply click within the report to play back |
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individual voice recordings to review the contact of the call. Voice Recording search and playback has never been this easy. Create powerful schedules and triggers within
CyReport
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 Integrated with your Technology CyTrack offers freedom of choice by integrating with most leading voice platforms including Avaya, Panasonic and many more together with most CRM Solutions on the market. |
Software Integration Kits Ask us for more details on our Software Integration Kits & API’s, you can embed our controls into your own app and talk directly to our reporting engine and dashboards |
Business Process Automation Powerful rules and workflows together with the CyTrack Software Integration & API Kits enable tight integration to your business processes and technologies |
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CyTrack Contact Centre Solutions Powerful & affordable Inbound Contact Centre technology with Multi-Media and Social Media add-on Modules that can be designed for any sized business |
Business Intelligence Reporting Smart Dashboards, Web browser Reporting, automated emailing of reports. Powerful filters and over 150 reports covering traffic analysis, grade of service, agents performance and more |
CyDesk Our desktop Unified Communications application for your team, which enables click to dial, screen pops, integration to your CRM or database, presence and communications management |
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Customer Service Survey Tool The CyTrack customer service tool to pursue the Net Promoter Score (NPS) methodologies and translate your customer experience into profitable growth. |
CyTrack Technology Connections We’ve got the connections, our solution suite integrates and supports a wide range of important technology protocols and interfaces |
Cloud Agnostic Everyone is talking about the Cloud, but what suits you ? We are Cloud Agnostic and support local, hybrid or Cloud, click here for more |
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Powerful Features & Benefits
(following features available when integrated with CyDesk™ only)
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Functionality
On Demand CyRecord™ allows you to record conversations on the telephone at the click of an icon in CyDesk™ and then if you choose have the recorded conversation stored under the Outlook® or CRM contact record. Replay messages by clicking on the CyRecord™ Message and played back via your PC Multi-Media Speakers. Messages can be easily emailed and forwarded. Record All CyRecord™ optionally allows the administrator to set CyRecord settings for assigned users to record every voice conversation and store the files to a central location for review and/or archive as applicable - the recording can also be available to be stored under the Outlook® or CRM contact record as standard. Replay messages by clicking on the CyRecord™ Message and played back via your PC Multi-Media Speakers. Messages can be easily emailed and forwarded. Optionally the Record playback tab on CyDesk™ can be restricted from the agent so that recording playbacks are only available by the administrator. Random Record CyRecord™ optionally allows the administrator to set CyRecord™ settings for assigned users to randomly record voice conversations and store the files to a central location for review and/or archive as applicable. As with record all calls, the Record playback tab on CyDesk™ can be restricted from the agent so that recording playbacks are only available by the administrator. Conditional Record CyRecord™ optionally allows the administrator to set call completion categories to be presented to the agent which then can control whether CyRecord™ is activated and also whereby the recording filename can be appended with codes configured into the call completion activity. |
