CyDesk — Deliver advanced service management and business efficiency
Link your most important business tools—the PC and the Telephone
Our CyDesk™ application delivers the important functionality that your team needs and at the same time enables the business to monitor and review performance and productivity in real time as well as historically when used in conjunction with our CyReport Business Intelligence solution.
CyDesk™ can be used stand-alone or integrated to Outlook, your Customer Relationship Management System (CRM) or Database, Access and many other Windows based applications. You can even just highlight any number in Windows and
'Right-Click' to dial, it’s that easy!
All standard telephone controls such as answer, hold, re-dial,
conference and transfer are now easier and now it can be done right
from your PC. CyDesk™ also provides advanced functionality for businesses, such as
real time management screen for the Administrator, configurable break types to indicate individual user ‘presence status’ and optional voice recording functionality, utilising the power of our
CyRecord™ Voice Recording module.