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Solutions Unified Communications Contact Centre Solutions Business Process Automation Business Intelligence Solutions Customer Self Service Customer Service Surveys Cloud Agnostic Products CyTrack Solution Schematic CyTrack Products Suite CyTrack Technology Connections CyReport CyDesk CyCC CyConsole CySocial CyChat CySMS CyLive CyCall CyRecord -
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Technology Community - for customers Technology Community - for partners Request to become a Technology Member Our Customers - a Global Snapshot Integrate to your Technology Integrate to your Microsoft Technology Integrate to your Avaya Technology Integrate to your Panasonic Technology Integrate to your Cisco Technology Integrate to your Preferred Technology Connect Yourself
Integrate to your Technology - Software Integration Kits - Business Process Automation - CySMS - Voice Recording - Business Intelligence Reporting - Outbound & Tele-Marketing - CyConsole - CyTrack Contact Centre Solutions - Cloud Agnostic - CyTrack Products Suite - CyTrack Solution Schematic - CyTrack Technology Connections
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CyDesk — Deliver advanced service management and business efficiency Link your most important business tools—the PC and the Telephone
CyDesk™ can be used stand-alone or integrated to Outlook, your Customer Relationship Management System (CRM) or Database, Access and many other Windows based applications. You can even just highlight any number in Windows and
'Right-Click' to dial, All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and now it can be done right from your PC. CyDesk™ also provides advanced functionality for businesses, such as real time management screen for the Administrator, configurable break types to indicate individual user ‘presence status’ and optional voice recording functionality, utilising the power of our CyRecord™ Voice Recording module. |
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 Integrated with your Technology CyTrack offers freedom of choice by integrating with most leading voice platforms including Avaya, Panasonic and many more together with most CRM Solutions on the market. |
Software Integration Kits Ask us for more details on our Software Integration Kits & API’s, you can embed our controls into your own app and talk directly to our reporting engine and dashboards |
Business Process Automation Powerful rules and workflows together with the CyTrack Software Integration & API Kits enable tight integration to your business processes and technologies |
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CySMS Our SMS Gateway module which enables SMS to your CyTrack solution . Whether you utilise it for customer service, Tele-Marketing, system alerts, or SMS to and from your desktop. |
Voice Recording For many businesses recording telephone calls is a necessity - Record All, On Demand or Random, integrated with CyDesk—CyRecord can also store the recordings in your CRM |
Business Intelligence Reporting Smart Dashboards, Web browser Reporting, automated emailing of reports. Powerful filters and over 150 reports covering traffic analysis, grade of service, agents performance and more |
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CyTrack Technology Connections We’ve got the connections, our solution suite integrates and supports a wide range of important technology protocols and interfaces |
Cloud Agnostic Everyone is talking about the Cloud, but what suits you ? We are Cloud Agnostic and support local, hybrid or Cloud, click here for more |
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Powerful Features & Benefits
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CRM & Database Integration
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