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Overview
Offer your customers and partners an easy way to get instant access to your team via Web Chat Instant Messaging. CyChat can be sold stand-alone and integrate with your customer database or CRM for enhancing Web Chat into your customer service mix, and/or integrated with our CyQ solution for agent Multi-Media Call Centre functionality.
Key Business Benefits
- Quick and easy communication between your employees and teams within your business
- Gives your clients instant communication with your internal teams, meaning better customer service
- Instant sales leads for your business when a visitor initiates a web chat request from your website
- Instant sales leads for your business when a visitor initiates a web chat request from your website
- Better first impressions of your business when new and existing clients get answered quickly and efficiently
Main Features
- Use CyChat as a stand-alone web chat module for your business
- Integrates with most CRM packages (requires CyDesk)
- Integrate CyChat with our CyQ solution for full Multi-media Call Centre functionality
- Route different customer initiated web chat request to specific teams like sales, support & accounts
- Direct the web chat request to our CyChat web based desktop client
- One-on-One or multi-party chat
- Transfer current chat or web chat requests onto your other colleagues quickly and easily
Links to related CyTrack Modules
- CyDesk™ Telephony Unified Communications
- CyConsole™ Intelligent Unified Communications for Front Desk Operators
- CyQ™ Multi-Media Super Highway Inbound Call Centre
- CyCall™ Multi-Media Outbound & Tele-Marketing Call Centre
- CyReport™ Call Accounting & Business Intelligence Reporting
Further Reference
Click here to request further product documentation and details from our team
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