Web chat service solution
Provide your customers with superlative service
Chat is fast becoming a channel of choice for customer service and is the perfect complement to our CyCX Omni Channel Contact Centre solution.
Customers increasingly start their relationship with your business online and it's a simple next step to just click and chat with a member of your team. Your customers will appreciate the more direct and personal service that web chat provides – its not social media and therefore your interaction with your customer is only with them not visible as part of an open forum or discussion.
- Gives your clients instant communication with your internal teams, meaning better customer service
- Instant sales leads for your business when a visitor initiates a web chat request from your website
- Better first impressions of your business when new and existing clients get answered quickly and efficiently
- Personal and not an open public forum
- Overcomes issues with accents, regional dialects, noisy environments
- Provides audit trail of the interaction
- Very efficient by introducing multiple chats for agents
- Enhances customer service as teams can talk to each other internally and provide the best response for the Customer
Powerful Features & Benefits
- Integrate CyChat with our CyCX solution for full Multi-Channel Call Centre functionality
- Route different customer initiated web chat
- request to specific teams like sales, support & accounts
- Direct the web chat request to our CyChat web based desktop client
- One-on-One or multi-party chat
- Transfer current chat or web chat requests onto your other colleagues quickly and easily
Contact us and one of our experts will be in touch to discuss how CyChat can benefit your business.