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Company Information


Overview

Customers today have choices in how they communicate and its not just the telephone that is the preference ! We now have a proliferation of dozens of new forms of communication: Internet, email, web messaging, VoIP, IM, video conferencing, social media and the list grows each day. That combined with an increasingly ‘remote’ and ‘global’ workforce, means our clients need better ways to service customers and manage staff.

CyTrack Intelligence Systems develops and distributes software and solutions as a suite of modular applications for Unified Communications & Multi-Channel Contact Centers with powerful Business Process Automation & Business Intelligence Reporting tools.

From simple integration of Microsoft Outlook for click and dial or telephone reporting software, to complete Contact Centre Solutions with CRM integration - with traditional and IP telephony systems, our products are an enabling modular suite for partners.

We solve communication problems and help our clients drive more sales and provide better service, automate and control processes and meet their legislative and reporting requirements – creating better business intelligence. This is done by enabling diverse business data and communication technologies to interoperate and deliver leading functionalities, information and services, in a form that is the most efficient and convenient to our clients.

  • Integrating diverse technologies
  • Meeting process/workflow and legislation needs
  • Enabling Communications in any way
  • Providing Business Intelligence
  • Driving Sales & Service levels



2014 CyTrack Intelligence Systems